Save and be sustainable too, with DISA’s remote services

DISA offers a growing range of remote service options, from training to troubleshooting. Easy to access, they are flexible, convenient and low carbon alternatives to site visits.

In 2022, remote working is completely normal and familiar. Conference calls and virtual reality collaboration became standard business methods for millions during lockdown when in-person meetings were impossible. Now the same proven applications are helping to deliver remote services from DISA and other Norican brands.

Choosing a remote service instead of an on-site visit is quick, convenient and more sustainable too. It consumes virtually no carbon and, even better, there’s no travel or accommodation to pay for, so the overall cost can be lower. If a service is urgently needed, then it can be delivered more rapidly than a physical visit: no waiting for an engineer to arrive keeps unplanned downtime to a minimum.


Tackle the toughest technical challenges - remotely

DISA’s Remote Smart Service (RSS) makes virtual support even more effective. Foundry maintenance staff use augmented reality technology to stream real-time video and audio directly to a DISA expert from a smartphone or tablet. RSS’s augmented reality features lets the DISA engineer see the machine “through their eyes”, visually inspecting equipment while simultaneously sending instructions on how to repair it.

DISA’s Remote Smart Application (RSA) similarly opens up remote access to the experience and expertise of DISA’s Application engineers. These foundry gurus normally travel the globe, helping foundries to master new equipment, optimise their existing process and resolve the most difficult problems. Engagements can be short- or long-term while optional “win-win” contracts mean foundries only pay when the Application team deliver agreed process improvements like lower scrap or higher yield.

Now foundries can use RSA to receive advice on actions and improvements via online conference calls and real-time video streams showing component issues. RSA uses MS Teams and TeamViewer technology which ensures secure, encrypted communications.


Engage with the experts without leaving your office

DISA now offers a remote option for training courses that cover basic operation and maintenance of DISA moulding lines. On-site, these basic training courses typically take a full week, with participants unavailable for their normal roles.

However, a remote course can be more flexible. By spreading tuition over multiple weeks with participants only taught for a few hours each day, it’s easier to fit training time into existing work schedules. All courses can still be delivered at a customer’s location or at one of DISA’s global offices.

DISA’s popular Remote Monitoring Service (RMS) is like having a virtual visit from a DISA expert every single week. But because the DISA experts don’t have to leave the office, their valuable advice comes at a lower cost.

The systems use a secure VPN connection to remotely connect to sensor data. As part of RMS, these “invisible engineers” alert foundries to any developing issues to support preventative maintenance and help optimise process performance. They also provide instant assistance in emergencies, diagnosing a machine’s faults so it can be up and running again quickly without waiting for an on-site visit.

Remote services helped keep many foundries running during the pandemic and, though the Covid threat is fading, their benefits are still compelling. Of course, when a site visit is the best option, DISA is always happy to oblige. But it’s good to know there are also convenient options with lower costs – and lower carbon too.