Quick online assistance whenever you need it
- With DISA Remote Diagnostic Services (RDS), you can get immediate assistance. Using augmented technology, RDS streams real-time video and audio directly to a DISA expert from your smartphone or tablet.
- The DISA expert can see the machine through your eyes and provide crucial information on your technical issue right away. This efficient use of their time means lower service costs for you.
- Your DISA moulding machine, associated equipment and systems are accessed remotely via the installed eWon VPN router. It creates a Virtual Private Network (VPN) connection between the Local Area Network (LAN) side of the router and DISA Support Centre which allows the DISA support team and you to quickly locate and resolve issues fast.
The same top-notch expert team, now as a remote service
DISA's Remote Service delivers expert technical assistance remotely, accelerating troubleshooting, minimizing unplanned downtime, and cutting travel expenses.
- Remote connection allows DISA experts to start resolving problems instantly
- Avoid waiting for a service technical to arrive onsite, cutting downtime to a minimum
- Remote service eliminates the need for expensive travel, reducing service costs
- Reduce unplanned downtime significantly, boosting overall productivity
