Service and Maintenance
As a DISA customer, you can draw on our global service and support in order to help you maintain quality and throughput at all times. DISA experts are available around the clock to provide advice and guidance. DISA service engineers are also on call at short notice if on-site assistance is required to help reduce unscheduled downtime to a minimum.
- Local service centres
- Installation supervision
- Overhaul supervision
- On-site troubleshooting
- 24 hour hotline
- Foundry evaluation/benchmarking
- Detailed service and operation documentation
- System support and maintenance contracts (TOPS)
- Preventive services
If the DISA moulding equipment has Remote Diagnostic Access, then a DISA specialist at the local DISA service centre or DISA Global Headquarters can hook up online to the equipment in the event of unexpected problems. This gives the DISA engineer all the information necessary for troubleshooting directly from the moulding line control system. Once the problem has been identified, the DISA engineer can help your staff over the phone, via e-mail or fax to find a solution and resume production thereby reducing the downtime to a minimum.