Support and Field Services

As a DISA customer, you can draw on our global service and support in order to help you maintain quality and throughput at all times. DISA experts are available around the clock to provide advice and guidance. DISA service engineers are also on call at short notice if on-site assistance is required to help reduce unscheduled downtime to a minimum.

Benefits

  • Local service centers
  • Installation supervision
  • Overhaul supervision
  • On-site troubleshooting
  • Inspection
  • 24 hour hotline
  • Foundry evaluation/benchmarking
  • Detailed service and operation documentation
  • System support and maintenance contracts (TOPS)
  • Preventive services

Troubleshooting

If the DISA moulding equipment has Remote Diagnostic Access, then a DISA specialist at the local DISA service centre or DISA Global Headquarters can hook up online to the equipment in the event of unexpected problems. This gives the DISA engineer all the information necessary for troubleshooting directly from the moulding line control system. Once the problem has been identified, the DISA engineer can help your staff over the phone, via e-mail or fax to find a solution and resume production thereby reducing the downtime to a minimum.

 

 

 

 

24 hour Customer Support hotline

If you have urgent equipment problems - please call or email:

Phone: +45 44 94 57 46

Email our 24 hour hotline

Contact Us

Please complete the form

Find your nearest contact

If you would prefer to speak to someone directly, click below to find a phone number / address for a representative in your country.

Please click here